Terms of Service
These terms apply when you buy from themankaa.com. Placing an order means you accept them.
1. Who we are
Mannka
79 Sandesh Vihar
Pitampura
Delhi 110034
India
Contact: Mansha · +91 99109 29990 · [email protected]
Registered entity name: TO FILL
GST number: TO FILL
2. Our products
We sell jewellery made with natural semi-precious stones — turquoise (feroza), black tourmaline, tiger eye, jade, aventurine, citrine, obsidian, rose quartz, amethyst, hematite and quartz — cut to bead in Jaipur and strung in Delhi.
These are semi-precious stones. They are not precious gems, not certified gemstones, and not investment items, and we do not sell them as such. Most commercial citrine, including ours, is heat-treated amethyst; we say so on the product page rather than let you assume otherwise.
3. About crystal properties
We describe crystals using the traditional meanings associated with them — protection, abundance, grounding, clarity. These are cultural and spiritual associations, not medical or scientific claims. Our jewellery is not a medicine, a treatment or a substitute for professional advice of any kind, and nothing we sell will diagnose, cure or prevent any condition. If you are unwell, please see a doctor.
We say the same thing on our own channels: a crystal amplifies an intention you already hold. It does not act on your behalf.
4. Prices and payment
- All prices are in Indian Rupees and include applicable taxes unless stated otherwise.
- We may change prices at any time, but never after you have placed an order.
- Your order is confirmed only once payment is authorised, or, for cash on delivery, once we confirm it with you.
5. When we may decline an order
We may cancel and refund an order if the item is out of stock, if a price was listed in obvious error, if the delivery address is not serviceable, or where we reasonably suspect fraud. You get your money back in full.
6. Shipping, returns and refunds
These are covered in our Shipping Policy, Return & Exchange Policy and Refund Policy, which form part of these terms.
7. How colours appear
Natural stone varies. Screens vary too. We render our pieces honestly and photograph them without recolouring, but the exact tone and banding of the piece you receive will have its own character. This is not a defect, and is not on its own grounds for a damaged-goods claim — though it is always grounds for a normal 7-day return.
8. Your account
You are responsible for keeping your account password to yourself and for what happens under your account. Tell us straight away if you think someone else has access.
9. Our content
The photographs, 3D models, text, designs and the मann Ka name and mark on this site belong to us. Please do not copy them for commercial use without asking.
10. Limits
Where the law allows, our liability for any order is limited to what you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019, or any other right that cannot be excluded.
11. Law and disputes
These terms are governed by Indian law, and the courts at Delhi have jurisdiction. Before anything formal, please just talk to us — almost everything is solved with one message.
12. Changes
We may update these terms. The version on this page when you place your order is the one that applies to it.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, the grievance officer for this store is:
Mansha
Grievance Officer, Mannka
79 Sandesh Vihar, Pitampura, Delhi 110034, India
Email: [email protected]
Phone: +91 99109 29990
Hours: Monday to Saturday, 10am to 7pm IST
We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month. If you are not satisfied with the outcome you may escalate to the National Consumer Helpline on 1915, or file at consumerhelpline.gov.in.
Please include your order number so we can find it quickly.