Refund Policy
When you get your money back
Once a returned piece reaches us and passes a quick condition check, we approve the refund the same working day.
How long it takes
| How you paid | Where the refund goes | Time after approval |
|---|---|---|
| UPI | Same UPI ID | 2 to 4 working days |
| Credit or debit card | Same card | 5 to 7 working days |
| Net banking | Same bank account | 5 to 7 working days |
| Cash on delivery | Bank account you give us | 3 to 5 working days |
These windows are set by your bank and the payment gateway, not by us. Once we release a refund it is out of our hands, but we will share the reference number so you can chase it if it stalls.
What is refunded
- Full product value, always.
- Shipping charges are refunded if the piece was damaged, faulty, or not what you ordered. They are not refunded on a change-of-mind return.
- The ₹49 COD handling fee is charged by the courier at delivery and is not refundable.
Cancellations
- Cancel any order free of charge before it is dispatched. Message us and we will stop it.
- Made-to-order bracelets can be cancelled free within 12 hours of ordering.
- Once a parcel is with the courier it cannot be cancelled — refuse the delivery instead and it comes back to us, then we refund you.
Partial refunds
If you ordered several pieces and return only some, we refund those pieces. If returning them takes your order below the ₹999 free-shipping threshold, we do not claw back the shipping.
Contact
Refund questions: [email protected] or WhatsApp +91 99109 29990.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, the grievance officer for this store is:
Mansha
Grievance Officer, Mannka
79 Sandesh Vihar, Pitampura, Delhi 110034, India
Email: [email protected]
Phone: +91 99109 29990
Hours: Monday to Saturday, 10am to 7pm IST
We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month. If you are not satisfied with the outcome you may escalate to the National Consumer Helpline on 1915, or file at consumerhelpline.gov.in.
Please include your order number so we can find it quickly.